Fawaz Store

🧈 Traditional clarified ghee — made with love from grass-fed buffalos

📓 Return & Refund Policy

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✓ Our Commitment To You

We want you to be completely satisfied with your purchase. If for any reason our ghee is not up to your expectations, we are here to make it right.

14-Day Return Window — You have 14 days from the date of delivery to request a return or exchange for any reason.

Because our ghee is a food product, we can only accept returns on items that are unopened, unused, and in their original sealed packaging — this is for hygiene and food-safety reasons.

1 Items Eligible For Return

You may return the following items provided they are in original condition:

  • Sealed, unopened jars of ghee in their original packaging
  • Items that are damaged, broken, or defective on arrival
  • Items that are incorrect (wrong product or wrong quantity)
  • Items with a manufacturing defect or quality issue
  • Items damaged during delivery
⚠ Items NOT Eligible For Return
  • Opened jars or jars where the seal has been broken
  • Products that have been consumed or partially used
  • Items returned without original packaging
  • Products damaged after delivery due to improper storage
  • Ghee that has expired (see expiry terms below)

2 Return Conditions

To ensure your return is processed smoothly, all of the following conditions must be met:

  • The return request is made within 14 days of delivery
  • The product is in its original, unopened packaging
  • You provide your order number or proof of purchase
  • The product has been stored in a cool, dry place away from direct sunlight
  • All original labels and markings remain intact

3 How To Return An Item

Contact Us

Reach out to our team within 14 days of delivery by phone, email, or WhatsApp with your order details and the reason for your return.

Receive Your Return ID

We will send you a return reference number and instructions on how and where to send the item back.

Ship The Item Back

Pack the item securely in its original packaging and send it to our return address. Return shipping costs are the responsibility of the customer unless the item is faulty.

Inspection & Refund

Once we receive and inspect your returned item, we will process your refund within 3–5 business days.

4 Refund Timeline & Method

Situation Refund Type Timeframe
Damaged or defective on arrival Full refund including shipping 3–5 business days
Change of mind (unopened) Full refund of item price 5–7 business days
Exchange for a different size New order shipped Upon receipt of returned item
Wrong item delivered Immediate replacement 2–3 business days

How you will be refunded: Refunds are issued to the original payment method. Please allow 3–5 business days for your bank or payment provider to process the refund. For cash-on-delivery orders, refunds are processed via bank transfer to an account you provide.

5 Return Shipping Costs

  • Faulty, damaged, or incorrect items: We cover all return shipping costs.
  • Change of mind: The customer is responsible for return shipping costs.
  • Original delivery fee: Non-refundable unless the return is due to our error.

6 Perishables & Expiry

As ghee is a perishable food item, please note the following:

  • Check the expiry date printed on each jar before ordering
  • We cannot accept returns on items that have passed their expiry date
  • Store ghee in a cool, dry place away from direct sunlight after delivery
  • Once opened, ghee should be consumed within 6 months for best quality

📞 Need Help With A Return?

Our customer support team is ready to assist you.

Phone: +201007526278

Email: order@fawaz.com.eg

Address: 36 Saad Zaghloul Street, Port Said — Egypt

Tax ID: 301-211-337

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